ISO 9001 (Quality)

What it is?

ISO 9001 is an internationally recognised standard for quality management systems which encompasses requirements covering customer satisfaction, complaints, supply chain verification, document controls and continual improvement.

In recent times, certification to ISO 9001 has become a prerequisite when working with local authorities, central government and the private sectors.

Implementing a quality management system not only provides a framework for meeting mandatory requirements of the standard, it also includes customer requirements whilst complimenting existing systems.

The need for standardisation stems from around 1901, whereby work commenced on standardising iron, steel and the rail networks. More recently in 1987, ISO 9001 (quality management standard) was launched after being inspired by the British Standard BS 5750. A major revision to the standard means the latest standard you can obtain certification to is ISO 9001:2015.


  • Increased chances of successful PQQ, tenders and bids
  • Improved business reputation & corporate image
  • Cost savings from efficiency improvements
  • Increased staff morale leading to decreased staff turnover
  • Reduced insurance premiums
  • Increase willingness of investors & banks to lend
  • Formal document & record control system
  • Consistency throughout business
  • Improve customer satisfaction
  • Marketing tool (eligibility to display logo on business stationary)

For further information contact us.