Follow Us:

Aims Consultancy

Tailored support to implement & maintain management systems

Home Terms & Conditions (CLIENT)

AIMS Consultancy Service Provision (Terms & Conditions)

BACKGROUND:
These terms and conditions apply to all areas of support and service provision, whether an ongoing contract, ad hoc piece of work, or formal project implementation (i.e. an ISO standard or management system documentation). We’ve highlighted some of the key points as below for ease;

IN SUMMARY:
We provide bespoke, tailored support for all our clients accross inclusive of onsite, remote and system review/udpates.  Please do note that our diaries fill up in advance so re-booking may be changed to a different consultant, remotely etc. Please also review the audit/inspection disclaimer at the end of this web page relevant to you if we conduct any visits.

PAYMENT TERMS:
We appreciate prompt payment of invoices within 14 days to enable us to keep our costs down for all clients, note that failure to provide payment after a due date and reminders being sent may involve us temporarily suspending support until payment of ALL overdue invoices has been received.

FULL TERMS & CONDITIONS:
You should and familiarise yourself with these as detailed below. Our client terms and conditions are typically reviewed every 6 months, so you should do check back for updates.

 

AIMS Consultancy – Client Terms & Conditions (as at 1st July 2025, version 27);

TERMS & CONDITIONS

 

 

(1) YOU (THE COMPANY)

 

(2) AIMS CONSULTANCY LIMITED

(THE CONSULTING COMPANY)

 

 

consultancy AGREEMENT

 

BETWEEN:

 

(1)           You “the Company”; and;

 

(2)           The “Consulting Company”: AIMS Consultancy Limited, a company incorporated in England and Wales under Registration Number 07590314 and whose registered office is at 55 Aylands Road, Enfield, Middlesex, EN3 6PW.

 

 

 

WHEREAS:

 

  1. At all material times the Consulting Company is engaged in business offering consultancy services in relation to Management Systems and related matters and is willing and able to provide its services to the Company for the period contemplated by this Agreement;

 

  1. The Company wishes to benefit from certain skills and abilities of the Consulting Company;

 

  1. The Company has offered and the Consulting Company has accepted engagement, on the following terms.

 

 

 

IT IS AGREED as follows:

 

  1. Definitions and Interpretation
    • In this Agreement, unless the context otherwise requires:

 

“Appointment” means, the appointment of the Consulting Company in accordance with Clause 2;
“Board” means, the board of directors of the Company or such other persons as the board may nominate from time to time under this Agreement;
“the Business” means, the business referred to above, as carried on by the Company from time to time during the period of this Agreement;
“Business Day” means, any day (other than Saturday or Sunday) on which ordinary banks are open for their full range of normal business in London;
“Business Hours” Between the hours of 9am and 5pm;
“Commencement

 Date”

 means, the date in which support was first delivered on-site or off-site;
“Confidential

Information”

 means, information in respect of an individual or Company relating to:

a)     its business methods, plans, systems, finances or projects;

b)     its trade secrets; or

c)     the provision of products or services of the individual or Company to which it attaches confidentiality or in respect of which it holds an obligation to a third party.
“Documents” includes, but is not limited to, inventions, improvements, promotions, formulae, designs, models, prototypes, programs, sketches, drawings, manuals, Source Codes and plans;
“Facilities” means, the facilities set out in the Schedule and referred to in Sub-Clause 8.2;
“Fees” means, the amount to be paid by the Company to the Consulting Company in consideration of the Scheduled Services, in accordance with the Schedule hereto;
“Group” means, in relation to any Company, that Company together with:

a)     its Subsidiaries;

b)     its ultimate Holding Company; and

c)     all other Subsidiaries of that Holding Company

and “Member” has a corresponding meaning;
“Holding Company” has the meaning given to this expression by Sections 736 and 737 of the Companies Act 1985;
“Intellectual Property” means, any patent, registered or unregistered trade mark or service mark, copyright, registered design or mark, any application for any of the foregoing, any right in respect of technical or commercial information and any other form of protection;
“Locations and Premises” means, the locations and premises as set out in the Schedule hereto;
“Scheduled Services” means, the provision of Services as set out in the Schedule;
“Services” means, the Scheduled Services and/or such services as the Company may reasonably request of the Consulting Company from time to time;
“Subsidiary” has the meaning given to this expression by Sections 736 and 737 of the Companies Act 1985;
“Source Code” means, the version of any computer software programs in human readable form;
“Workers” means, adequately skilled, trained and capable individuals provided by the Consulting Company to perform the Services for the Company;
“Working Day” means, a day (not being a Sunday or public holiday, or a day), consisting of 7 Working Hours (may include travel time, and remote working within the day);
“Working Hour” means, an hour of actual work exclusive of meal breaks;
“Year” means, each period of 365 (or in the case of a leap year, 366) days beginning on the Commencement Date and any anniversary of that date during the continuance of this Agreement.

 

  • Unless the context otherwise requires, each reference in this Agreement to:
    • “writing”, and any cognate expression, includes a reference to any communication effected by telex, facsimile transmission, email or similar means;
    • a statute or a provision of a statute is a reference to that statute or provision as amended or re-enacted at the relevant time;
    • “this Agreement” or to any other agreement or document referred to in this Agreement means this Agreement or such other agreement or document as amended, varied, supplemented, modified or novated from time to time and includes the schedules;
    • Clauses and Schedules are references to Clauses and Schedules of and to this Agreement and references to Sub-Clauses and Paragraphs are, unless otherwise stated, references to Sub-Clauses or Paragraphs of the Clause or Schedule in which the reference appears.
  • In this Agreement:
    • all agreements on the part of any of the parties to the Agreement which comprise more than one person or entity shall be joint and several;
    • any reference to the parties includes a reference to their respective personal representatives, heirs, successors in title and permitted assignees;
    • any reference to a person includes any body corporate, unincorporated association, partnership or any other legal entity;
    • words importing the singular number include the plural and vice versa; and
    • words importing any gender include any other gender.
  • The headings in this Agreement are for convenience only and shall not affect its interpretation.
  1. Appointment of the Consultant and Duration

The Company appoints the Consulting Company to provide the Services with effect from the Commencement Date until this Agreement is terminated in accordance with Clause 11 below. This ensures any additional work after an initial/implementation project remains covered by this agreement.

  1. Time for Performance

Any time for provision of the Scheduled Services shall be as specified in the Schedule hereto and time shall be of the essence. If no time for provision of the Services is specified in writing by the Company; the Consulting Company shall aim to provide the Services within a reasonable time, based upon current availability.

  1. Obligations of the Consultant
    • Throughout the period of this Agreement the Consulting Company shall:
      • provide the Services to the Company; perform the Services at the Company’s premises or offsite
      • use best endeavours to ensure the use of quality materials, techniques and standards and that the Services are provided with the care, skill and diligence required in accordance with the best practice in the Consulting Company’s industry, profession or trade;
      • ensure that the Services are performed by the Workers;
      • keep detailed records of all activities undertaken in connection with the provision of the Services and at the Company’s reasonable request make such records available for inspection and/or provide copies thereof to the Company at the Company’s expense;
      • ensure that the Workers are available to the Company to fulfil the requirement of the proposal, at the Locations and Premises and at such times as the Company and the Consulting Company shall agree from time to time;
      • not to do or omit to do any act, the doing of which or the omission of which would or might cause a breach of this Agreement;
      • submit to the Company, invoices detailing the Services performed during each period or invoices a planned intervals for support provided; and
      • comply with the reasonable written instructions of the Company, which may be given from time to time.
    • Where any or all of the Workers are employed by the Consulting Company, the Consulting Company undertakes to the Company, throughout the period of the Agreement, with regards to those employed Workers that it shall;
      • observe and take reasonable steps to procure the observance by those employed Workers of the terms and conditions of employment of the employed Workers with the Consulting Company and shall forthwith, on written demand being made by the Company, produce to the Company any document containing such terms and conditions or any memorandum thereof;
      • be responsible for making appropriate deductions for tax and National Insurance contributions from the remuneration it pays the employed Workers; and
    • Where any or all of the Workers are not employed by the Consulting Company, the Consulting Company undertakes to the Company, throughout the period of this Agreement, with regards to those non-employed Workers that it shall take all reasonable steps to ensure that those non-employed Workers make appropriate deductions for tax and National Insurance contributions from the remuneration they receive in consideration of the Services from the Consulting Company.
    • The Consulting Company undertakes to the Company that it will:
      • take out and maintain insurance in relation to professional indemnity and public liability insurance as well as employer’s liability, as required, with a reputable insurance company; and
      • supply the Company with copies of current certificates of insurance upon request throughout the duration of the Agreement.
  1. Warranty of the Consultant

The Consulting Company warrants to the Company that in entering into this Agreement and providing the Services or any other obligations arising under the Agreement, he shall not be in breach of any contract or other obligation and will follow applicable laws.

  1. Fees and Expenses
    • During the period of this Agreement the Company shall pay to the Consulting Company:
      • the Fees (exclusive of any value added tax) as they fall due in accordance with the Schedule; and
      • such additional amounts (if any) as are from time to time to be agreed between the Consulting Company and the Company, having regard to any services provided by the Consulting Company in addition to the Scheduled Services. These additional amounts shall fall due within 14 calendar days.
    • The Company shall reimburse the Consulting Company for all expenses properly incurred in the provision of the Services.
    • The Consulting Company shall submit to the Company invoices and receipts upon request:
      • for the Fees and additional amounts payable under Sub-clause 6.1; and
      • for any expenses incurred under Sub-clause 6.2

in accordance with the Schedule hereto or otherwise within 14 calendar days of the payment relating to the invoice or receipt falling due.

  • Any queries or disputes with the presented invoices must be notified to the Consulting Company within 7 calendar days of receipt.
  • Fees are reviewed on an annual basis, typically at the end of the calendar year, and may be altered, in the event of which the Company will be informed in advance but with this Agreement remaining in force, subject to the consent of the Company, incorporating the alteration in fees.
  • Any costs incurred in having to take any legal action that may be required to recover any debt owed by the Company to the Consulting Company will be added to the original bill, inclusive of: solicitor’s fees; debt collection; and/or court costs.
  1. Late or Non-Payment

If the Company fails to make any payment due to the Consulting Company under Clause 6 by the date it falls due, without prejudice to any other right or remedy available to the Consulting Company, the Consulting Company shall be entitled to:

  • terminate this Agreement by giving written notice to the Company provided that the Company fails to make the due payment within 10 Working Days after receiving written notice giving full particulars of the payment due and requiring such payment to be made within 5 Working Days;
  • appropriate payment made by the Company to such of the Services (or services supplied under any other agreement between the Company and the Consulting Company) as the Consulting Company may think fit (notwithstanding any purported apportionment by the Company);
  • charge the Company interest (both before and after judgment) on the amount unpaid, at the rate of 8% per annum above the Bank of England base rate from time to time until payment in full is made (a part of a week being treated as a full week for the purpose of calculating such interest); and
  • to suspend the provision of all support services, withhold any documentation, inclusive of reports, to the Company until full payment has been received. Any adverse impact this may have upon the Company shall be the Company’s sole responsibility.
  1. Access and Facilities
    • The Company shall allow the Consulting Company and the Workers such access to the Company’s premises as is necessary to carry out the Services provided that the Company shall only be obliged to afford such access during its Business Hours and provided that the Consulting Company and the Workers obtain all necessary Permits or Permissions (as specified in the Schedule hereto).
    • The Consulting Company shall comply and shall make best endeavours to procure the compliance of the Workers with the Company’s Safety and Security Requirements (as specified in the Schedule hereto) and regulations for the premises concerned.
    • The Company shall make available to the Consulting Company and the Workers free of charge the Facilities as set out in the Schedule hereto.
  2. Intellectual Property
    • The parties agree that all Intellectual Property in all documents specifically produced by, or on behalf of the Consulting Company in connection with, or relating to this Agreement shall vest in, and belong to the Consulting Company.
    • The Company shall, at the request of the Consulting Company, take all such steps and execute all such assignments and other documents as the Consulting Company may reasonably require ensuring that all the Intellectual Property vests in and belongs to the Consulting Company and for the registration or protection of the Consulting Company’s rights in Intellectual Property.
  3. Personal Data & GDPR
    • In this Clause the “Act” means the Data Protection Act 2018 (GDPR); General Data Protection Regulations and, where appropriate, terms used in this Clause shall have the meanings ascribed to them in the Act.
    • In the event that the Consulting Company has access to personal data held by the Company for any reason or is provided or supplied with personal data by the Company for any purpose, the Consulting Company shall make best endeavours to procure that the Workers shall:
      • use and/or hold the personal data only for the purposes and in the manner directed by the Company;
      • not otherwise modify or amend or alter the contents of such personal data or disclose or permit the disclosure of such personal data to any third party unless specifically authorised in writing by the Company;
      • take all such reasonable steps, as may be necessary to safeguard such personal data; and;
      • comply in all respects with the Act and not do or permit anything to be done which might jeopardise or contravene the terms of the Company’s registration under the Act.
    • In the event of termination of the delivery of services, regardless of which party terminates the support we shall maintain relevant information about the documentation, and the documentation we have created, developed or supported with for;
      • the purposes of account closure such as processes of payments for reconciliation against invoices (with financial records maintained at least for 7 years);
      • the purposes of re=instating support in the future if required (for a period of 36 months after the last support date). After this date, a new account will need to be set up which maybe at a new support rate;
      • A maximum period of 90 days’ if request for data deletion is made by the Company. The Company should note that after this period has elapsed, it will not be possible to recover data.
    • Where the Company has sent the Consulting Company access to systems, shared links or access to any other electronic data, the Company are responsible for the termination of this.
    • The Consulting Company maintain e-mails for a set period, thus if anything confidential has been e-mailed by the Company, this should be advised to the Consulting Company to specifically delete the relevant e-mails.
  1. Termination
    • Either party may terminate this Agreement at any time by giving the other party not less than 30 days’ notice in writing.
    • The Company may terminate this Agreement with immediate effect by giving written notice to the Consulting Company if the Consulting Company:
      • commits any breach of this Agreement and, in the case of a breach which is capable of remedy, fails to remedy it within 21 days after receiving written notice by the Company giving full particulars of the breach and requiring it to be remedied;
      • becomes permanently incapable of providing the Services; or
      • goes into liquidation (other than for the purposes of amalgamation or reconstruction), has a receiver appointed over a significant part of its assets or takes or suffers any similar action as a result of debt or anything analogous occurs under the law of any jurisdiction in relation to the Consulting Company.
    • The Consulting Company may terminate this Agreement with immediate effect by giving written notice to the Company if the Company:
      • commits any breach of this Agreement, excluding any breach occurring under Clause 7, and, in the case of a breach which is capable of remedy, fails to remedy it within 21 days’ after receiving written notice by the Consulting Company giving full particulars of the breach and requiring it to be remedied; or
      • goes into liquidation (other than for the purposes of amalgamation or reconstruction), has a receiver appointed over a significant or material part of its assets or takes or suffers any similar action as a result of debt or anything analogous occurs under the law of any jurisdiction in relation to the Company.
    • For the purposes of Paragraphs 11.2.1 and 11.3.1, a breach shall be considered capable of remedy if the party in breach can comply with the provision in question in all respects other than as to the time of performance.
    • The rights to terminate this Agreement given by this Clause 11 shall not prejudice any other right or remedy of either party in respect of the breach concerned or any other breach.
  2. Effects of Termination

Upon the termination of this Agreement for any reason:

  • any sum owing by either party to the other under any provisions of this Agreement shall become immediately payable;
  • the Consulting Company shall be entitled to the relevant proportion of the Fees to the date of termination, calculated on a time apportionment basis, but it shall not be entitled to any other payment or compensation whatsoever in respect of such termination;
  • each party shall forthwith cease to use, either directly or indirectly, any Confidential Information, and shall forthwith destroy or return to the other party any documents and copies in its possession or control which contain or record any Confidential Information;
  • any provision of this Agreement which is expressed to continue in force after termination shall continue in full force and effect; and
  • except in respect of accrued rights, neither party shall be under any further obligation to the other.
  1. Confidentiality
    • Each party to the Agreement shall at all times use its best endeavours to keep confidential (and to procure that its Workers, employees and agents shall keep confidential) any Confidential Information which it or they may acquire in relation to the business and affairs of the other party to this Agreement and shall not disclose such information except with the written consent of that other party or in accordance with the order of a court of competent jurisdiction.
    • The obligations of each of the parties contained in Sub-clause 13.1 shall continue without limit in point of time but shall cease to apply to any information coming into the public domain otherwise than by breach by any party of its obligations contained in this Agreement, provided that nothing contained in Sub-clause 13.1 shall prevent any party to this Agreement from disclosing any such information to the extent required in or in connection with legal proceedings arising out of this Agreement.
  2. Force Majeure
    • If either party is prevented from fulfilling its obligations under this Agreement by reason of any supervening event beyond its control including but not limited to war, national emergency, flood, earthquake, public disorder, strike or lockout (other than a strike or lockout induced by the party so incapacitated) the party unable to fulfil its obligations shall immediately give notice of this to the other party and shall do everything reasonably in its power to resume full performance.
    • Subject to Sub-clause 14.1 above neither party shall be deemed to be in breach of its obligations under this Agreement.
    • Where the period of such incapacity exceeds 6 months, then this Agreement shall automatically terminate unless the parties first agree otherwise in writing.
  3. Relationship of Parties

Nothing in this Agreement shall render the Consulting Company or the Workers an employee, agent or partner of the Company and neither the Consulting Company nor the Workers shall hold themselves out as such.

  1. No Waiver

No failure or delay by either party in exercising any of its rights under this Agreement shall be deemed to be a waiver of that right, and no waiver by either party of a breach of any provision of this Agreement shall be deemed to be a waiver of any subsequent breach of the same or any other provision.

  1. Severance

If any provision of this Agreement is held by any court or other competent authority to be invalid or unenforceable in whole or in part, this Agreement shall continue to be valid as to its other provisions and the remainder of the affected provision.

  1. Entire Agreement
    • This Agreement contains the entire agreement between the parties and supersedes and replaces all previous agreements and understandings between the parties.
    • Each party acknowledges that, in entering into this Agreement, it is not relying on any representation, warranty, pre-contractual statement or other provision except as expressly provided in this Agreement.
    • Without limiting the generality of the foregoing, neither party shall have any remedy in respect of any untrue statement made to him upon which he may have relied in entering into the Agreement, and a party’s only remedy is for breach of contract. However, nothing in this Agreement purports to exclude liability for any fraudulent statement or act.
    • This agreement cannot be amended, except by written agreement, signed by both Parties or their authorised signatories.
  2. Non – Assignment
    • [Subject to Sub-clause 19.2] this Agreement is personal to the parties and neither party may assign, mortgage, charge (otherwise than by floating charge), or sub-license any of its rights hereunder.
    • Each party shall be entitled to perform any of the obligations undertaken by it and to exercise any rights granted to it under this Agreement through any other Member of its Group, provided that any act or omission of that other Member shall, for all the purposes of this Agreement, be deemed to be the act or omission of the party in question.
  3. Third Party Liability

For the purposes of the Contracts (Rights of Third Parties) Act 1999 and notwithstanding any other provision of this Agreement, this Agreement is not intended to, and does not give any person who is not a party to it any right to enforce any of its provisions.

  1. Third Party Rights

Each party to this Agreement acknowledges that the Workers from time to time shall be entitled to the benefit of rights afforded to it under Clauses 8 and 9.

  1. Notices and Services
    • All notices to be given under this Agreement by either party to the other shall be in writing and shall either be delivered personally or sent by first class prepaid post or airmail prepaid post or by telex, cable, facsimile transmission or email and shall be deemed duly served:
      • in the case of a notice delivered personally, at the time of delivery;
      • in the case of a notice sent inland by first class prepaid post, 2 Business Days after the date of dispatch;
      • in the case of a notice sent overseas by airmail prepaid post, 7 Business Days (being Business Days in the place to which the notice is dispatched) after the date of dispatch; and
      • in the case of telex, cable, facsimile transmission or email, if sent during normal Business Hours than at the time of transmission and if sent outside normal Business Hours then on the next following Business Day provided (in each case) that a confirmatory copy is sent by first class prepaid post or by hand by the end of the next Business Day.
    • All notices to be given under Sub-clause 21.1 shall be delivered to the registered or principal office of the other party or to such other address as any be notified to either party by the other party in writing from time to time.
  2. Arbitration
    • All disputes, differences or questions arising out of this Agreement or as to the rights or obligations of the parties under it or in connection with its construction shall be referred to arbitration by a single arbitrator to be agreed between the parties or, failing agreement, within 14 days by an arbitrator to be appointed at the request of any party by the President for the time being of The Law Society of England and Wales having due regard to any representations made to him as to the appropriate qualifications of such arbitrator. The arbitration shall take place in London and shall be in accordance with the Arbitration Act 1996 or any re-enactment or modification of such Act for the time being in force.
    • The parties agree to exclude any right of application or appeal to the English courts concerning any question of law arising in the course of the arbitration.
  3. Agreement in Counterparts

This Agreement may be executed in several counterparts and shall come into force once each party has executed such a counterpart in identical form and exchanged the same with the other party.

  1. Set Off

Both the Company and the Consulting Company may set off any matured obligation due to it from the other party against any obligation owed by it to the other party under this Agreement.

  1. Applicable Law and Jurisdiction
    • This Agreement shall be governed by and construed in accordance with the laws of England and Wales.
    • The parties agree to submit to the jurisdiction of the courts of England and Wales.
  2. Third Party Assessments and Submissions
    • Fees charged by third parties, including certification/accreditation bodies, for services such as assessments, audits, or reviews, shall remain the responsibility of the Company and are not included with the fees as outlined within the Schedule. This is inclusive of any additional fees imposed by Third Parties.
    • The Consulting Company will not be held responsible for any failure to achieve accreditation, registration, certification or compliance with legal obligations.
    • The Consulting Company will not be held liable for any errors or misunderstandings due to the Company withholding, supplying inaccurate or misleading information.
    • Documentation provided by the Consulting Company should be reviewed and verified by the Company prior to external assessments or external submission.
    • It remains the responsibility of the Company to ensure documentation and/or systems are populated with relevant data, communicated and maintained.
    • The Company shall ensure adequate resources are assigned and that Director(s)/top management, and relevant staff, are available to support the process.
    • The Company must provide at least 30 days’ notice, where the services of the Consulting Company are required for external audits or assessments. These services will be provided to the Company by the Consulting Company where availability permits.
  • 28. The Client agrees to indemnify, defend, and hold harmless AIMS Consultancy Limited, its officers, directors, employees, and agents from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorney’s fees) arising out of or in any way connected with the Client’s use of the services provided, including but not limited to any breach of this Agreement, violation of any law or regulation, or infringement of any third-party rights.

 

  • 29. Documentation, Data and Systems
    • The Consulting Company may provide documentation to the company through various mechanisms, inclusive of, but not limited to;
      • Electronic mail (e-mail)
      • Printed material (hard copy)
      • Directly via the Company’s server
      • Web-based portals or cloud services
    • The Company must advise the Consulting Company in writing at admin@aimsconsultancy.co.uk if there are any types of media, or files, we should not use.
    • The Consulting Company may also access Company data, information or systems, where access is granted verbally, which will typically include, but not be limited to;
      • Access to company server (or management system folder)
      • Remote log in (shared cloud resource or via a dedicated file/screen sharing app)
      • Online portals (such as those provided by the accreditation body to which the Company is certificated)
  • The Consulting Company shall log off any remote access after the work has been undertaken.
  • The Consultancy Company may gather evidence from time to time to ascertain conformity with the relevant standards. This maybe recorded through various mediums as part of the support process, which includes, but is not limited to;
    • Making handwritten notes
    • Typing information directly into electronic devices
    • Taking screenshots
    • Taking evidence such as photographs, videos or audio recordings
    • Recording other details such as temperature, noise, light or dust/air quality
  • 30. Appointment Cancellations and Amendments
    • Where the Company wishes to cancel or amend booked consultanty support, whether onsite or remote, at least 48 hours notice shall be provided to the Consulting Company of this request.
    • Failure to provide sufficient notice may result in a cancellation charge of £100.

 

  • 31. Computer Protection and Security

 

  • Whilst all reasonable care has been taken to minimise the risk of transmitting viruses, the Consulting company accepts no liability for any loss or damages as a result of electronic documentation provided or worked upon which has been issued via any means.

 

  • The Company is strongly advised to carry out their own suitable virus, malware and other appropraite information security checks to ensure electronic data and files provided will not adversely affect systems.

 

  • 32. Health (Pandemic, epidemic etc)
    • We take precautions to prevent virus and diseases within our workplaces and during visits to clients.

 

  • By this nature, we there may postpone planned visits should a member of the team contract a transmissable disease.

 

  • The Company are also requested to let us know before a visit if there are any confirmed cases of any transmissable diseases.

 

  • The Company should follow all the current Governnment guidance which maybe in place during a health emergency (epidemic, pandemic etc).

 

  1. Scope and Service Provision
  • The scope of service provision may include a combination of support delivered by the Consulting Company via;
    • Planned or emergency onsite assistance;
    • Planned or emererncy offsite support at our offices;
    • Manned telephone support (best efforts will be made to answer a call outside of normal hours, however a backup answer phone service is in place); best efforts will be made to respond within 5 working days.
    • E-mail support (best efforts will be made to respond within 5 working days).
  • All support is to be provided within usual business hours during business days, unless otherwise agreed (alternative rates/fees will apply).
  • All information, advice and support is provided in good faith based on the information available at the time. The Consulting Company do not warrant the accuracy of the information provided, therefore the Company should decide whether or not to accept. Advice provided does not consistute as legal advice and any critical advice should be independently verified prior to being acted upon.
  • It remains the Company’s resonsibility in law to ensure that it satisffies their legal obligations, therefore all information provided should be verified for applicability by the Company.
  • All communications including emails, telephone calls maybe recorded by the Consulting Company for the purposes of training and monitoring.
  • Audit reports, along with all other related documentation is prepared exclusively for the Company named within the document, therefore the Consulting Company does not accept liability or assume responsibility (legally or otherwise) for, or in connection with, any other purpose for which the report or documentation maybe used or to any other persons to who may view the report.
  1. Personnel
  • The Company undertakes that it (for these purposes including any sibsidiary or associated company or person connected with it) shall not directly, or indirectly, recruit a Worker of the Consulting Company as an independent contractor or for employment.
  • In the event that the Company is in breach of clause 34.1, the Company agrees to pay liquidated damages equivilent to 30% of the annual renumeration and other payments/benefits payable to the relevant individual if acuired, unless 2 years after the termnation of support.
  1. Acceptance of Terms and Conditions

Acceptance of services from the Consulting Company is provided by return of the proposal document signed by physical means, e-signature, or implied acceptance such as commencement of support services as requested by the Company. All support will be delivered in accordance with this Agreement which outlines the terms and conditions. You do not need to do anything else to agree to these terms, by using, or continuing to use AIMS Consultancy Ltd, you accept our terms and conditions

 

SCHEDULE

  1. Scheduled Services

To provide support in relation to the management system framework(s). This will usually be related to quality, environmental, and/or health and safety, business continuity, information security management systems or a combination of two, or more, management systems within an integrated approach. The Consulting Company does not provide heath and safety consultancy, or support, but may provide guidance relating to health and safety accreditations or certifications. The Consulting Company does not provide environmental consultancy, or support, but may provide guidance relating to the requirements of environmental accreditations or certifications. If the Company requires any form of health and safety, environmental or specific support/advice e i.e. in relation to structual safety, building compliance, you should seek a reputable business which is able to deliver these services.

 

 

 

  1. Time For Completion of Scheduled Services

Timescales for completion of scheduled services will be mutually agreed between both parties. Where there is a specific/urgent time scale the Company shall communicate this via e-mail to admin@aimsconsultancy.co.uk.

 

  1. Fees
Scheduled Service Fees (GBP) Date that Fees fall due
Auditing, Implementation, Maintenance and/or support of in relation to management systems as listed above in Schedule A As per formal proposal, e-mail confirmation, or verbal agreement (ongoing support) Monthly, within 14 days of invoice
Travel expenses Included within fees (unless away from the Company head office location or otherwise agreed) Within 14 days of invoice
Accommodation expenses Individual fees agreed at time of requirement Within 14 days of invoice
Resources (i.e. standards, directives or other resources) Individual fees agreed at time of purchase Within 14 days of invoice
Out of hours (i.e. working evenings, weekends and Bank/Public holidays) Additional charge of £100 per day Within 14 days of invoice 
Additional or ad hoc Support thereafter As per proposal or e-mail confirmation Within 14 days of invoice
We reserve the right to increase our fees periodically, which we will communicate with you via e-mail. All fees are exlusive of V.A.T. which is charged at the prevailing rate as at the date of invoice.

 

  1. Invoices and Receipts
Scheduled Service Invoice Issue & Receipt
Scheduled services as listed above will be included within the invoice issued for that period Invoices will be issued within 30 days of works being delivered. Typically being sent on, or around the 1st of each month.

 

We reserve the right to suspend support at anytime time when an invoice becomes overdue and shall write to you, typically via e-mail, to advise of this.

  1. Locations and Premises

The Consulting Company will typically provide support onsite and remotely as necessary. Where support is required away from the princple place of business (i.e. the Company head office) or the AIMS Consultancy offices; the alternative location, site or premises shall be mutually agreed prior to the visit date.

  1. Permit or Permissions

Permits or Permissions must be arranged as necessary by the Company to allow services to be delivered. This may include arranging permits for sites not owned or under the management of the Company.

  1. Safety and Security Requirements

The Company must communicate any health, safety, and security requirements prior to entering the premises and/or sites. This includes any specific hazards and use of safety equipment such as PPE (Personal Protective Equipment) or PRE (Personal Respiratory Equipment) requirements, where applicable.

  1. Facilities

General use of offices, site facilities, of field based facilities should be made available by the Company to enable the facilitation of support.

 

—- END OF AGREEMENT —-

We’ll also send you periodically a copy of terms and conditions for your reference.  

AUDIT/INSPECTION SPECIFIC DISCLAIMER 

Our Audits/Inspections are a limited visual assessment of accessible areas only, and does not guarantee the discovery of all defects or issues.

General Disclaimer

Any premises audit/inspection visit report is provided for informational purposes only. This is strictly limited visual examination of accessible areas and is not a guarantee of the property’s condition. The inspector is not liable for any defects or deficiencies that may exist.

Scope of Inspection

  • The audit/inspection covers only those areas that are readily accessible and visible at the time of the inspection.
  • No invasive testing or exploration is conducted, and the inspector does not guarantee the absence of hidden defects.

No Guarantees

  • The inspector does not provide warranties or guarantees regarding the condition of the premises.
  • The findings are based on the conditions observed at the time of audit/inspection and may not reflect future conditions.

Recommendations

  • You should seek further evaluations from qualified professionals for specific concerns or issues identified during the audit/inspection, and other checks.
  • The consultant is not responsible for any repairs or maintenance required after the inspection.

Acknowledgment

By receiving, and using the issued reports, the client acknowledges understanding of the limitations and scope of the inspection. The client agrees to hold the inspector harmless from any claims arising from the inspection findings.

Disclaimer: our inspections/audits are limited visual assessment of accessible areas only and does not constitute a guarantee or warranty of any kind regarding the condition of the property. The inspector has no obligation to investigate hidden or inaccessible areas, including but not limited to walls, ceilings, and structural components.

The inspection/audit is conducted as a general examination and should not be interpreted as a comprehensive examination.

Neither the inspector nor the inspection company assumes liability for any undiscovered defects or malfunctions, including but not limited to, environmental hazards, structural deficiencies, or system failures. You are strongly encouraged to make further assessments or consultations and perform their own due diligence regarding the property.

By proceeding with visits (inspections/audits), you acknowledge and accept these limitations and disclaimers.

Should you have any queries in relation to these, please contact us via enquiries@aimsconsultancy.co.uk